Account Consultant

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia Property Awards, events and publications across Asia.

As a Guru you will be accountable for:

• Proactively engaging with existing customers to understand their needs and ensure satisfaction with our products and services.
  
• Managing the renewal process for existing contracts, including negotiating terms, pricing, and timelines to secure contract renewals.
  
• Building and maintaining strong relationships with clients, serving as their primary point of contact and trusted advisor.
  
• Identifying opportunities to upsell or cross-sell additional products or services to existing customers based on their needs and usage patterns.
  
• Meeting and exceeding sales targets for contract renewals, revenue growth, and customer retention.
  
• Managing a pipeline of renewal opportunities, tracking progress, and providing regular updates to management.
  
• Collaborating with other departments such as customer success, product development, and marketing to ensure a seamless customer experience and identify opportunities for improvement.
  
• Providing support to customers throughout the renewal process, addressing any questions or concerns they may have and ensuring a smooth transition.
  

We're looking for someone who:

• Previous experience in sales or account management, with a focus on customer retention and renewal sales.
  
• A strong customer focus and the ability to build rapport and trust with clients.
  
• Strong negotiation skills with the ability to effectively communicate value propositions and overcome objections.
  
• A results-driven mindset with a track record of meeting and exceeding sales targets.
  
• Strong problem-solving skills with the ability to identify issues, propose solutions, and drive resolution.
  
• The ability to adapt to changing priorities and thrive in a fast-paced, dynamic work environment.
  

Our commitment to you:

• Hybrid flexible working that focuses on outcomes over hours.

• Holistic rewards package covering your financial, physical & mental health.

• Multi-directional career development across all levels.

• Inclusive benefits like equal paternity leave, supporting all employees in work-life balance.